Why does Hisense tv keeps going back to home screen?

Are you also facing the same technical glitch where your Hisense tv keeps going back to home screen? 

Relax! Many Hisense TV owners have experienced this common error where they complain about watching a series, and suddenly Hisense tv keeps going back to home screen.

Even TCL TV has this common glitch where TCL TV keeps going back to home screen suddenly.

First, try rebooting the TV. However, after a common reboot, my Hisense TV started working. But as soon as I connected my TV Box via HDMI input, it began returning to the main menu.

Later on, after multiple trials and errors, I managed to solve the issue. Do give the below article read as I have mentioned various comprehensive steps to troubleshoot Hisense TV.

Hisense TV Keeps Going Back To Home Screen – Immediate Fix

You should switch off the wake on LAN and Wireless Network settings if your Hisense tv keeps going back to home screen. 

Also, check that the “Power on Behavior” option under the TV settings is switched to the “Last Input.” 

You might be using different inputs to your Hisense TV. That’s why try switching off the Wi-Fi and then turning on Wi-Fi on other device inputs.  

Go to Network & Settings on your TV to switch off all the mentioned functions.

Is your Hisense TV connected via Android, Google, or Roku platforms? 

Try navigating to settings if your Hisense TV is connected via Android, Google, or Roku. Go to “Power on Behavior” and select the “Last Input” option. Ensure your default setting is set to the “Home Screen” for the power-on behavior.

Check this guide to fix if your TCL TV keeps going back to home screen whether connect via Roku or Google.

Are You Still Having Problems After Trying Those Things?

You can try resetting your TV if the previous steps do not resolve the issue and still, your Hisense tv keeps going back to home screen. To do this, unplug your TV from the power outlet. 

Then, hold the physical power button on your TV for 60 seconds. After a few minutes, plug your TV back into the power source and turn it on. 

This is called power cycling your TV, which can help clear any temporary glitches that may be causing the problem.

Most of the time, the above fix will solve the issue of the TV returning to the main menu screen. However, you can try other troubleshooting steps if it does not work for your TV model.

Try Installing The Latest HisenseTV Firmware

You must connect your TV to the internet to ensure you have the latest Hisense TV firmware. This will allow your TV to receive and install any available software updates. 

Software updates can include new features, security updates, and bug fixes.

There are two ways to update the software on your Hisense TV: online and via USB.

 I recommend updating your TV software online. This is the most convenient method, as by doing this way, your TV will automatically check for updates and install them when available.

To update your TV’s software online, follow these steps:

1. Make sure your TV is connected to the internet.
2. Go to the Settings menu on your TV.

3. Select device preferences

4. Select About 

5. Select system update

6. Checking for the update option pop-up

7. If an update is available, select Update Now.

Update Your TV Software Via USB

You can download the latest firmware from the Hisense website to update your TV’s software via USB. Once you have downloaded the firmware, follow these steps:

1. Connect a USB drive to your TV.
2. Copy the firmware file to the USB drive.
3. Go to the Settings menu on your TV.
4. Press the standby button on your remote.
5. Hold it until the updating software notification appears.
6. Select the firmware file on the USB drive.
7. Select Update Now.

How to Update Your Hisense TV Firmware Online

1. Make sure your TV is connected to the internet.
2. Go to Settings > Device preferences > About
3. Click Check Firmware Update.
4. If an update is available, follow the onscreen instructions to install it.

To Enable Automatic Firmware Updates:

1. Go to Settings > Support > System Update.
2. Check the box Auto Firmware Upgrade is enabled.

Update the Hisense TV Firmware via USB – Step-by-Step Guide

Step 1: Download the latest firmware from the Hisense website.

• Go to the Hisense website and search for the latest firmware for your TV model.
• Once you have found the software, download it to your computer.

Step 2: Transfer the file to your USB.

• Once the software has been downloaded, copy it to a USB drive.
• Make sure that the USB drive is formatted as FAT32.

Step 3: Insert the USB into the USB ports of your TV

• Turn off your TV.
• Insert the USB drive into one of the USB ports on the back of the TV.
• Turn on your TV.

Step 4: Press the power button on your TV remote.

• The TV will detect the update in a few seconds and begin installing.

Step 5: Wait for the update to complete.

• The entire update process can take up to 20 minutes.
• Do not switch off your TV during the update.

Once the update is complete, your TV will restart.

Technical Tips:

• Make sure that the USB drive is not write-protected.
• If you need help updating the software, contact Hisense customer support for assistance.

How to fix a Hisense tv keeps going back to home screen?

Step 1: Perform a Soft Reset

• Unplug your Hisense TV from the power source.
• Wait for 1 minute.
• Press and hold the power button on the TV for 10 seconds.
• Plug the TV back into the power source.

Step 2: Check for Updates

• Make sure your TV is connected to the internet.
• Go to Settings > System > System Update.
• Click Check for Updates.
• If an update is available, install it.

Step 3: Contact Customer Support.

If the soft reset and checking for updates do not fix the problem and your Hisense TV keeps going back to home screen, you can contact Hisense customer support for further guidance.

Remove the Batteries from Your Hisense TV Remote

• Remove the batteries from your TV remote if the soft reset does not work.
• Press the power button on the remote for 30 seconds with the batteries removed. This is to drain any residual power from your TV remote.
• If your TV remote has two batteries (AA or AAA), swap them around, insert them back into the remote, and turn on the TV.

Clearing Your TV Cache

• If the previous steps did not fix your problem where your Hisense tv keeps going back to home screen, you should clear your TV cache.
• Go to Settings > System > Application Settings> Clear Cache> Clear.
• This will clear all caches from your TV, which may help to fix the problem.

How to Reset your Hisense TV to Factory Settings

Factory reset will erase all your downloaded apps, settings, and saved files. To do this, follow these steps:

• Go to the settings 
• 

• Select support option
• Click Factory Default.

• Choose Restore

Reset button: You can reset your TV to its factory default st]etting by pressing the reset button pinhole at the back of your TV. With your TV switched on, use a pin or paperclip and push the reset pin for 10 – 30 seconds until the TV reboots.

Clearing the cache and data on your Hisense TV can help improve its performance and fix any problems you may have.

 If you still have issues with Hisense tv keeps going back to home screen after clearing the cache or erasing data, you may need to contact Hisense customer support for further help.

Note: There are multiple Hisense models and series. If this instruction doesn’t work, check the menu to find the factory reset option. Further, you can also check the manual book of your hisense tv. 

Fixing Jammed Remote Control Button

Remote control buttons can become jammed for several reasons, including dirt, debris, or moisture. This can make using the remote control challenging and even prevent it from working altogether.

How to Fix Jammed Remote Control Buttons

• Clean The Buttons: 

Use a cotton swab with some rubbing alcohol to clean the buttons. This will help to remove any dirt, debris, or moisture that may be causing the buttons to stick.

• Disassemble The Remote Control: 

If cleaning the buttons does not work, you may need to disassemble the remote control. This will allow you to thoroughly clean the buttons and check for any damage inside the remote control.

• Replace The Remote Control:

 If the buttons are still jammed after cleaning and disassembling the remote control, you may need to replace the remote control.

Frequently Asked Questions

Summary – How to fix Hisense TV that keeps going to the Home screen

Hisense TVs, like other smart TVs, can sometimes have flaws and glitches. If your Hisense TV keeps returning to the home screen, there are a few things you can try to fix the problem:

1. Power cycle your TV. This means turning it off and then on again. To do this, unplug the power cord from the back of the TV for 30 seconds and then plug it back.
2. Update your TV firmware. This is the software that controls your TV’s operating system. To update the firmware, you must connect your TV to the internet. Once the TV is connected, you can check for updates in the Settings menu.
3. Replace your Hisense TV remote batteries. If the batteries in your remote are low, it may not be able to send a signal to the TV to change channels or open apps.
4. Perform a factory reset. This will restore your TV to its default settings. To do this, press the Menu button on your remote and select Settings > System > Reset.
5. Check your remote for jammed buttons. If any buttons on your remote are stuck, it may be causing the TV to keep returning to the home screen.

If you have tried all these fixes and are still experiencing the problem, your Hisense TV may be defective. 

In this case, you should contact Hisense customer support for assistance. Hisense TVs usually carry a 24-month warranty from the date of purchase against faulty manufacture or defective materials.

• Make sure that your TV is connected to a strong Wi-Fi signal. If the signal is weak, it may be unable to download updates or communicate with the remote properly.

• Avoid using third-party apps or extensions on your TV. These apps can sometimes conflict with the TV’s operating system and cause problems.

If you need help, contact Hisense customer support or call +1 888 935 8880. They can help you troubleshoot the problem and find a solution.